Effective date: 4 November 2026
1. Appointment cancellation by you
| When you cancel | Refund |
|---|---|
| 24 hours or more before the slot | 100% of the consultation fee |
| Between 2 and 24 hours before the slot | 50% of the consultation fee |
| Less than 2 hours before, or no-show | No refund |
You can reschedule once free of charge up to 2 hours before the slot, subject to availability.
2. Cancellation by the clinic or doctor
If the doctor is unavailable, the slot is blocked, or we cancel for any reason, you get a 100% refund or a free reschedule, your choice.
3. Failed or duplicate payments
If money was debited but the appointment was not confirmed, or you were charged twice, the amount is refunded automatically, or on request, within 5-7 working days.
4. Pharmacy purchases
- Medicines are non-returnable once dispensed, as required for safety and regulation, except where the wrong medicine was dispensed, the product is damaged, or it is expired. Report within 48 hours with the bill.
- Eligible items are replaced or refunded in full.
- Medicines dispensed against a prescription cannot be returned for change of mind.
5. How refunds are paid
Approved refunds go back to the original payment method through Razorpay. Typically it takes 5-7 working days after approval, depending on your bank. Cash payments at the clinic are refunded at the clinic counter.
6. How to request
Email support@vaidshivkumarsirhind.com with your Patient ID, appointment or bill number and registered phone number, or contact the clinic reception.